At Laali, we prioritize your satisfaction and strive to provide high-quality products. However, we understand that sometimes a return may be necessary. Please read our return policy carefully:
Eligibility for Returns
- Returns must be requested within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original condition, including packaging and tags.
- The return shipping cost is fully covered by us, ensuring a hassle-free experience for you.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Products that are damaged, either intentionally or accidentally, after delivery.
- Items with faded colors caused by use, exposure, or improper care.
- Customized or personalized products (if applicable).
Return Process
- Initiate a Return: Contact our customer support team at laaliofficial2@gmail.com/0304-05 00 765 to request a return.
- Approval: Once approved, we will provide you with a prepaid return shipping label.
- Ship the Product: Pack the item securely and drop it off at the designated carrier using the provided label.
- Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange within 5-7 business days.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund at no additional cost.
Important Notes
- Items returned without prior approval or outside the stated timeframe may not be accepted.
- Refunds will be issued to the original payment method only.
For any questions or concerns about our return policy, please reach out to our support team.
Thank you for choosing Laali. We value your trust and are here to help!