Welcome to Laali! We’ve compiled answers to some of the most common questions to assist you. If you have further inquiries, feel free to contact our support team.
Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q: What payment methods do you accept?
A: We accept [Visa, MasterCard, PayPal, and any other methods you offer]. All transactions are secure and encrypted.
Q: Can I cancel or modify my order?
A: Orders can only be modified or canceled within 24 hours of placement. Contact our support team as soon as possible.
Shipping & Delivery
Q: How long does delivery take?
A: Delivery takes 3-5 business days after your order is processed.
Q: Do you offer free shipping?
A: Yes, shipping is free on all orders!
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your package.
Returns & Refunds
Q: What is your return policy?
A: You can return items within 7 days of delivery as long as they are unused, unwashed, and in their original packaging. Please note that damaged or color-faded items are non-returnable.
Q: Who pays for return shipping?
A: We cover the cost of return shipping for all eligible returns.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Product Information
Q: How do I know what size to order?
A: Please refer to our detailed size guide available on every product page to select the perfect fit.
Q: Are the colors in the pictures accurate?
A: We strive to represent colors as accurately as possible. However, slight variations may occur due to screen settings.
Q: Do you offer customizations?
A: At this time, we do not offer customizations. Stay tuned for updates!
Customer Support
Q: How can I contact you?
A: You can reach us at laaliofficial2@gmail.com/0304-05 00 765 or through our live chat feature during business hours.
Q: What are your customer service hours?
A: Our support team is available from 11 AM to 9 PM, Saturday to Thursday.
Q: Do you have physical stores?
A: 1360 B Block People’s Colony No.1, Main Chenone Road Near Bonanza Satrngi Outlet, Faisalabad.
We hope these FAQs help! If you have any additional questions, feel free to contact us. Happy shopping at Laali!